This position is accountable for receiving and processing incoming customer contacts via incoming calls, e-mails, written correspondence, and voice mails concerning billing, change of service, repair, feature instruction, account maintenance, general information and up-selling. Responsible for ensuring first call resolution whenever possible.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.